Delivery Information
On the product page for each item, you will see a dispatch estimate e.g. '5 to 7 days'. Dispatch is when the item(s) are collected by our delivery partner.
In Stock: Products in stock are usually dispatched within 5-7 working days following purchase.
Back Order: Products on back order are usually dispatched within 4-5 weeks following purchase.
Made To Order: (Pre-Order button will be displayed). It usually takes 8-12 weeks to have your beautiful piece of furniture to be ready. We will then arrange delivery with you on a day that suits you best.
Returns & Refunds
Should you change your mind about a purchase, you have the option of returning it within 14 days of having received it. Merchandise must be returned unassembled in its original state and packaging (including hardware). Refunds will be granted for the original item’s purchase price plus applicable taxes, less the original cost of delivery and any return delivery fees (if applicable). The refund will be issued on the payment method used for the online transaction.
Damaged On Arrival
In the unfortunate circumstance where an item has arrived damaged, please contact us within 72 hours and once verified we will help arrange a replacement or a refund for you. Please take photographs of damaged items and packages that have been tampered with.
Costs Of Delivery
UK: Free UK delivery on all orders.
EU Delivery: For deliveries within the EU we charge a fixed price of £49. Free EU delivery on orders over £459.
Ireland: For deliveries to Ireland we charge a fixed price of £29. Free deliveries on orders over £359.
USA, Canada, New Zealand and Australia: For deliveries to USA, Canada, New Zealand and Australia we charge a fixed price of £99. Free deliveries on orders over £699.
Additional Information
✓ 2 Man home delivery to room of choice for larger items at no extra charge.
✓ 1 man assisted delivery for smaller items.
✓ Parcel service for smaller products & giftware including accessories.
✓ Eco-friendly removal & disposition of all packaging material.
✓ Signed proof of delivery for easy record keeping using state-of-the-art smart handset. However this is not applicable for smaller products.
✓ If you provided a mobile phone number, a text message will be sent to you to confirm delivery date. In addition, the crew will phone when they are en route.