Delivery Information

Dispatch and Delivery

In stock products: Shipped 5 to 7 days following purchase.

Currently in production: Shipped 4 to 5 weeks following purchase.

Made to order: Shipped 8 to 12 weeks following purchase.

Depending on the production stage, the products that are currently in production (4-5 weeks dispatch time) can be dispatched earlier than stated. Please contact us for any questions you may have.

We always do our best to make sure your order is with you in the shortest time possible.*

 

Uk Delivery

  • Absolutely Free UK mainland delivery*
  • 2 Man home delivery to room of choice for larger items at no extra charge.
  • 1 man assisted delivery for smaller items.
  • Parcel service for smaller products & giftware including accessories.
  • Eco-friendly removal & disposition of all packaging material**
  • Signed proof of delivery for easy record keeping using state-of-the-art smart handset. However this is not applicable for smaller products.
  • If you provided a mobile phone number, a text message will be sent to you to confirm delivery date. In addition, the crew will phone when they are en route**

* only applies to the first attempted delivery.
** see the exceptions section below

EU Delivery

For deliveries within the EU we charge a fixed price of £49.

Free EU delivery on orders over £459.

Customs fees included in price.

Ireland

For deliveries to Ireland we charge a fixed price of £29.

Free deliveries on orders over £359.

Customs fees included in price.

USA, Canada, New Zealand and Australia

For deliveries to USA, Canada, New Zealand and Australia we charge a fixed price of £99.

Free deliveries on orders over £699.

Made To Order Products: 

Shipped 6 to 10 weeks following purchase. These lead times are, for the most part, entirely driven by the fact that everything we make - we make by hand. 

Exceptions

  • For 2-man delivery items, a fully trained and equipped delivery team will bring the product(s) inside to your room of choice.
  • The delivery team will not be able to bring your order up more than one flight of stairs, unless there is an elevator on the property which they can use
  • If you provided a mobile phone number, a text message will be sent to you to confirm delivery date. In addition, the crew will phone when they are en route.This is only applicable for larger furniture items
  • Customer signs for delivery for 1-man and 2-man. If the item requires a signature, the driver will leave a notice behind with instructions on how to proceed with receiving the shipment.
  • Packaging waste removal is applicable for 2 man delivery only.