Delivery Information

Delivery

In stock products:

• Absolutely FREE UK MAINLAND delivery*
• Delivery within three (3-5) business days.
• All products are packed with mail order packaging standards.
• 2 man delivery for larger furniture items to the room of your choice.
• 1 man assisted delivery for smaller furniture items.
• Parcel service for smaller products & giftware including accessories.
• Delivery of goods to the room of choice**
• Eco-friendly removal & disposition of all packaging material**
• Signed proof of delivery for easy record keeping using state-of-the-art smart handset. However this is not applicable for smaller products.
• If you provided a mobile phone number, a text message will be sent to you to confirm delivery date. In addition, the crew will phone when they are en route**

* only applies to the first attempted delivery.
** see the exceptions section below

Pre-Order Products: 

Expect 6 to 10 weeks of delivery time after pre-ordering. These lead times are, for the most part, entirely driven by the fact that everything we make - we make by hand. Delivery is free of charge on all orders.

EXCEPTIONS

• For 2-man delivery items, a fully trained and equipped delivery team will bring the product(s) inside to your room of choice.
• The delivery team will not be able to bring your order up more than one flight of stairs, unless there is an elevator on the property which they can use
• If you provided a mobile phone number, a text message will be sent to you to confirm delivery date. In addition, the crew will phone when they are en route.This is only applicable for larger furniture items
• Customer signs for delivery for 1-man and 2-man. If the item requires a signature, the driver will leave a notice behind with instructions on how to proceed with receiving the shipment.
• Packaging waste removal is applicable for 2 man delivery only.

• Excluding extended areas