Dispatch and Delivery
- Dispatch within 3 to 5 business days after we have received the Order Confirmation.
- Delivery within three (3-5) business days after dispatch.
- Saturday delivery is possible, please contact the sales team to enquire about this option.
In stock products:
- Absolutely FREE UK MAINLAND delivery*
- Delivery within three (3-5) business days.
- All products are packed with mail order packaging standards.
- 2 man delivery for larger furniture items to the room of your choice.
- 1 man assisted delivery for smaller furniture items.
- Parcel service for smaller products & giftware including accessories.
- Delivery of goods to the room of choice**
- Eco-friendly removal & disposition of all packaging material**
- Signed proof of delivery for easy record keeping using state-of-the-art smart handset. However this is not applicable for smaller products.
- If you provided a mobile phone number, a text message will be sent to you to confirm delivery date. In addition, the crew will phone when they are en route**
* only applies to the first attempted delivery.
** see the exceptions section below
Expect 6 to 10 weeks of delivery time after pre-ordering. These lead times are, for the most part, entirely driven by the fact that everything we make - we make by hand. Delivery is free of charge on all orders.
- For 2-man delivery items, a fully trained and equipped delivery team will bring the product(s) inside to your room of choice.
- The delivery team will not be able to bring your order up more than one flight of stairs, unless there is an elevator on the property which they can use
- If you provided a mobile phone number, a text message will be sent to you to confirm delivery date. In addition, the crew will phone when they are en route.This is only applicable for larger furniture items
- Customer signs for delivery for 1-man and 2-man. If the item requires a signature, the driver will leave a notice behind with instructions on how to proceed with receiving the shipment.
- Packaging waste removal is applicable for 2 man delivery only.
- Excluding extended areas
- Inverness (IV)
- Kilmarnock (KA)
- Kirkcaldy (KY)
- Kirkwall (KW)
- Lerwick (ZE)
- Outer Hebrides (HS)
- Paisley (PA)
- Perth (PH)
- Aberdeen (AB)
- Dundee (DD)
- Dumfries and Galloway (DG)
- Falkirk (FK)
- Isle of Wight (PO30-PO41).
- Republic of Ireland and Northern Ireland