Dispatch and Delivery
In stock products: Shipped 2 to 4 days following purchase.
Currently in production: Shipped 3 to 5 weeks following purchase.
Made to order: Shipped 6 to 10 weeks following purchase.
We always do our best to make sure your order is with you in the shortest time possible.*
- Absolutely Free UK mainland delivery*
- 2 Man home delivery to room of choice for larger items at no extra charge.
- 1 man assisted delivery for smaller items.
- Parcel service for smaller products & giftware including accessories.
- Eco-friendly removal & disposition of all packaging material**
- Signed proof of delivery for easy record keeping using state-of-the-art smart handset. However this is not applicable for smaller products.
- If you provided a mobile phone number, a text message will be sent to you to confirm delivery date. In addition, the crew will phone when they are en route**
* only applies to the first attempted delivery.
** see the exceptions section below
For deliveries within the EU we charge a fixed price of £49.
Free EU delivery on orders over £459.
For deliveries to Ireland we charge a fixed price of £29.
Free deliveries on orders over £359.
USA, Canada, New Zealand and Australia
For deliveries to USA, Canada, New Zealand and Australia we charge a fixed price of £99.
Free deliveries on orders over £699.
Made To Order Products:
Shipped 6 to 10 weeks following purchase. These lead times are, for the most part, entirely driven by the fact that everything we make - we make by hand.
- For 2-man delivery items, a fully trained and equipped delivery team will bring the product(s) inside to your room of choice.
- The delivery team will not be able to bring your order up more than one flight of stairs, unless there is an elevator on the property which they can use
- If you provided a mobile phone number, a text message will be sent to you to confirm delivery date. In addition, the crew will phone when they are en route.This is only applicable for larger furniture items
- Customer signs for delivery for 1-man and 2-man. If the item requires a signature, the driver will leave a notice behind with instructions on how to proceed with receiving the shipment.
- Packaging waste removal is applicable for 2 man delivery only.